Guideline For Verification Documents
During your time as a customer, you will be required to upload documents to verify your identity, address and the payment method you used.
We highly recommend that you upload these documents at your earliest convenience so that your gaming experience is not interrupted.
Evo što trebamo od Vas:
Dokaz o identifikaciji
Prihvatljivi dokumenti su:
Putovnica
Vozačka dozvola
ID Card (Government Issued)
Vaš dokaz o identifikacijskom dokumentu mora biti:
- u boji
- važeći
- s jasnom fotografijom
- potpisan
- bez izrezanih ivica
Dokaz o adresi
Prihvatljivi dokumenti su:
Utility Bill (Gas, Water, Electricity)
Alternatively, a Bank Statement
Vaš dokazni dokument o adresi mora biti:
- u boji
- izdat na Vaše ime
- s navedenom Vašom adresom
- izdat tjekom posljednja 3 mjeseca
- Show logo of the company/bank
Bank Card
If you choose to make a deposit with a bank card, we will require a copy of the card. This step is necessary only once per bank card used. If you continue to use the exact same card, you won't need to complete this step again.
Molimo obezbjedite slijedeće:
Prednja strana kartice
- mora biti u boji
- samo prve i posljednje 4 znamenke broja kartice moraju biti vidljive
- prekrite 8 srednjih znamenki broja kartice.
- bez izrezanih ivica
Submitting your documents is an easy process and you need to do it only once. Simply upload them via the Cashier section when you log in. Additional document uploads are required only if you’ve used a new bank card, a new payment method or changed any of your personal information (e.g. address, name, etc.).
We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.
